We want you to be happy with your recent purchase and the service received from us, but if you are not, you can return any item within 14 days of receipt, provided the products are unused, unworn, unwashed and in their original packaging.
Simply complete our returns form below and a member of the team will reply within 2-3 days with a Returns Authorisation Paperwork and Number, which must be printed and enclosed with the goods before sending anything back to us. We recommend obtaining a proof of postage from a courier service as the parcel remains your responsibility until returned back to us.
Carriage costs incurred sending items back to MF Safety are the responsibility of the customer and won’t be refunded unless the products received were damaged or despatched incorrectly. Also please note we are unable to refund any of the original carriage, handling, or other charges paid either unless the products received were damaged or despatch incorrectly.
There is a handling charge for re-stocking and processing on all returns unless the item is proven faulty. This charge is usually 10% of the order value, which may be waived at the discretion of our staff if it is an exchange.
Exchanges must be placed and paid for as a separate online order.
Returns must be packed in a separate outer bag or box and taped securely to provide protection in transport. Do not send an item back without packaging as this will likely mean our warehouse rejects the return due to poor state of goods. If this, or any other reason, means the goods aren’t fit for re-sale, we may unfortunately choose to either reject the return or issue a discretional partial refund.
Please allow up to 14 working days for your return to be processed, at which point the order status will change in your account to ‘Refunded’, and then the payment will be refunded to your original payment method which may take a further 10 working days depending on your bank.
If you have any questions or would like to discuss a return, do not hesitate to call us on 0115 9252261 any time between 7am and 5pm Mon-Fri.
Returns Request Form:
Does your order and the current state of the goods received meet the conditions of the policy above?
If so, please fill out this form to start a returns request, and our team will contact you within 3 working days with the Authorised Returns Paperwork.
Do not send anything back before you’ve heard from us please.